Privacy Policy
Effective 16 October 2026. HereWhen ("we", "us") runs the HereWhen companion app and website at getherewhen.com.
What we collect
- Account details: your email address and sign-in information.
- What you share in the app: messages, preferences, story progress and similar content you create while using HereWhen.
- Billing information: your plan, payment status and receipts. Card and bank details are entered with our payment providers, not with us, and we do not store full card numbers.
- Basic technical data: device and browser type, approximate region and error logs, used to keep the service working and secure.
How we use it
- To run the app, remember your progress and respond to you.
- To process payments, prevent fraud and answer support requests.
- To improve reliability and safety. We do not sell your personal information.
Who helps us run HereWhen
We use trusted service providers for hosting, email, AI model processing, voice and speech processing, and payments (currently Stripe, PayPal and Razorpay). They process data only to provide their service to us and under their own privacy and security terms.
Screen sharing in Anime Buddy and Player Two
Anime Buddy and Player Two can optionally look at what you are watching or playing so they can comment on it. This is off until you turn it on. Your browser then asks which tab or window to share, and you can stop at any time. While it is on, we send still pictures of the shared screen, and your chat messages, to our AI model provider (currently Google) so it can reply. We send individual still pictures every few seconds while sharing is on, not a continuous video stream, and we do not store the pictures. We cannot reliably hide personal details that appear inside a shared screen, so please share only the tab or window you are watching or playing and close anything private first. Your messages are kept as part of your chat history, and you can ask us to delete it at any time.
Testing sessions and optional recordings
While HereWhen is in testing, we may ask whether you are happy for us to record how you tap, scroll and move through the app, using a session-recording tool from our service provider Microsoft Clarity. This only happens if you say yes, and you can say no and still test. Typed text, chats, profile, billing and call screens are masked so they are not visible in recordings. We use recordings only to find confusing screens and fix problems, and we do not sell them. To withdraw consent or ask us to delete recordings linked to you, email privacy@getherewhen.com.
If you take part in testing and send us written feedback, we keep that feedback and your email so we can improve the app and send any thank-you discount code.
Your choices
- You can ask to see, correct, export or delete your data at any time.
- You can cancel a paid plan whenever you like (see Refunds and cancellation).
- Write to privacy@getherewhen.com and we will respond within 30 days.
Retention and security
We keep your data while your account is active and for a limited time afterwards where needed for legal, tax or fraud-prevention reasons. We use industry-standard safeguards, but no online service can promise perfect security.
Children
HereWhen is intended for adults and is not directed to children under 18.
Changes
If we make a material change to this policy we will update the date above and, where appropriate, notify you in the app or by email.
Contact
Questions: privacy@getherewhen.com or see our Contact page.