Refunds and cancellation

Effective 8 October 2026. Applies to the HereWhen Originals Membership and any other paid HereWhen plan.

Cancel any time

You can cancel your membership whenever you like, from the Membership page in the app or by emailing billing@getherewhen.com. You keep full access until the end of the month you have already paid for, and you will not be charged again.

Refunds

• Payments for the current billing month are not refunded once the period has started. Cancelling stops future charges only.
• We will refund you in full if you were charged twice, charged after you cancelled, or charged by mistake. Write to us within 30 days of the charge.
• Where the law in your country gives you a right to a refund, that right is not affected by this policy.

How refunds are paid

Approved refunds go back to the original payment method (card, UPI or PayPal). It usually takes 5 to 10 business days to appear, depending on your bank.

What your statement shows

Charges appear as HEREWHEN on card and bank statements, and as PAYPAL *HEREWHEN for PayPal payments. If you do not recognise a charge, email billing@getherewhen.com first so we can resolve it quickly.

How to ask

Email billing@getherewhen.com with the email you signed up with and the date and amount of the charge. We reply within 2 business days.